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Committed To Serving You Well

Customer care

Customer care is part of what makes us a platform of choice for many large employers, including Fortune 500 companies.

See how our approach to customer care makes a difference

Our goal is to listen to the caller and provide a memorable experience and excellent service.

Corestream provides clients with dedicated customer support for all their voluntary benefits needs, including employers and employees.

We help employees with questions about their available Corestream benefits, from finding a product of interest, to enrollment, deductions, and cancellations.

We measure customer satisfaction through meaningful connection with those we help, not by the duration of phone calls and interactions.

  • Handle employee questions and escalations in-house with short wait times
  • Provide direct enrollment assistance for new or qualifying employees and during open enrollment periods
  • Assist with eligibility, deduction, or refund inquiries
  • Support auto quotes in-house to ensure a unified employee experience
  • Give timely responses to promote employee satisfaction with benefits
  • Help employees find vendors for a discount or product of interest

Testimonials

I wanted to say thank you again for all your help today. It’s not very often that I get to share direct positive feedback, and I want you to know that you checked all the boxes for customer service and satisfaction. I felt heard, I felt like you genuinely wanted to solve the problem, and you made me smile throughout the conversation. It was a real pleasure to speak with you and I hope that you share this with your manager because the world needs more of you!

The rep I worked with was excellent. He followed up with me and left a voicemail saying that the issue was resolved. Great customer service, Thank You.

The representative was everything you would want in a customer service rep: nice, polite, sincere, really listened, and fixed the issue.

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