Committed To Serving You Well
Customer care
Customer care is part of what makes us a platform of choice for many large employers, including Fortune 500 companies.
Customer Service Focused Completely on Satisfaction
Your Employees Receive The Service They Deserve
Your employees' customer service needs are our priority and our service team works relentlessly to ensure every need is resolved. While others focus on shortening the length of service calls, we focus on the level of satisfaction achieved with every employee we help.
See how our approach to customer care makes a difference
Our goal is to listen to the caller and provide a memorable experience and excellent service.
Corestream provides clients with dedicated customer support for all their voluntary benefits needs, including employers and employees.
We help employees with questions about their available Corestream benefits, from finding a product of interest, to enrollment, deductions, and cancellations.
We measure customer satisfaction through meaningful connection with those we help, not by the duration of phone calls and interactions.
- Handle employee questions and escalations in-house with short wait times
- Provide direct enrollment assistance for new or qualifying employees and during open enrollment periods
- Assist with eligibility, deduction, or refund inquiries
- Support auto quotes in-house to ensure a unified employee experience
- Give timely responses to promote employee satisfaction with benefits
- Help employees find vendors for a discount or product of interest
Testimonials
Create New Advantages
Partner with Corestream
Corestream partners with carriers, brokers, and national brands to package competitive benefits and product/service offerings for large companies and their employees.